Privacy Policy

Effective Date: 17 August 2026

RK Sevadham LLP, operating the online marketplace IM Swadesi (“IM Swadesi”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal information.

Website: https://imswadesi.org/

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or use our services, we may collect:

·       Name

·       Mobile number

·       Email address

·       Billing address

·       Shipping address

·       PIN code

·       Order and purchase information

·       Payment and transaction information

·       Customer support communications

·       Device and browser information

·       Website usage information

·       Information voluntarily provided through forms or registrations

2. How We Use Your Information

We may use your information to:

·       Process and fulfil orders

·       Process payments

·       Arrange delivery

·       Provide customer support

·       Send order and delivery updates

·       Process cancellations, returns and refunds

·       Communicate with marketplace sellers where required to fulfil your order

·       Improve our website and services

·       Prevent fraud and misuse

·       Maintain business and transaction records

·       Comply with applicable laws and regulations

·       Send promotional communications where permitted

3. Marketplace Sellers

IM Swadesi operates as a marketplace where products may be sold by RK Sevadham LLP as well as independent sellers.

Where necessary to fulfil an order, relevant customer information may be shared with the seller responsible for the order, including information required for shipping, delivery, returns, replacement or customer service.

4. Payment Information

Payments may be processed through third-party payment service providers such as Cashfree Payments.

IM Swadesi does not intend to store complete debit or credit card information on its own servers.

Payment providers may process payment information according to their own privacy policies and security practices.

5. Cookies

Our website may use cookies and similar technologies to:

·       Maintain user sessions

·       Remember preferences

·       Improve website functionality

·       Understand website usage

·       Improve customer experience

6. Third-Party Services

We may use third-party service providers for:

·       Payment processing

·       Shipping and logistics

·       Website hosting

·       Analytics

·       Communication

·       Customer support

·       Other services required to operate the marketplace

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information for as long as reasonably necessary to:

·       Provide our services

·       Complete transactions

·       Resolve disputes

·       Maintain business records

·       Meet legal and regulatory obligations

9. Your Rights

Subject to applicable law, you may contact us regarding requests to access, correct, update or delete your personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

11. Contact Us

RK Sevadham LLP — IM Swadesi

B-701, Empire Skyline,
Near Ugati Lake,
Science City, Sola,
Ahmedabad – 380060, Gujarat, India

Email: imswadesi@gmail.com
Phone / WhatsApp: 96626 61100